Privacy Policy

Effective Date: May 4, 2026

At CtrlX, protecting your privacy is just as important as protecting your devices. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, software, products, or security services.

By using CtrlX, you agree to the practices described in this Privacy Policy.

Our Privacy Commitment

Privacy and security are fundamental principles of CtrlX. We collect only the information necessary to provide, improve, and secure our services.

CtrlX does not sell your personal information to advertisers, data brokers, or third parties.

Information We Collect

Contact Information

When you contact us, create an account, subscribe to a service, or request support, we may collect:

Name
Email address
Billing information (when applicable)
Information submitted through contact forms or support requests

Service & Usage Data

To provide and improve our services, we may collect information related to how you use CtrlX, including:

System activity related to security monitoring
Threat detection logs
Security event information
Product usage statistics
Feature usage and performance data

Technical Information

We may collect technical information such as:

IP address
Device type
Operating system version
Browser type
Application version
Basic diagnostic information
Security-related system information

How We Use Your Information

We use your information to:

Provide and operate CtrlX security services
Detect, prevent, and respond to cyber threats
Deliver software updates and improvements
Improve system performance and reliability
Provide customer support
Maintain platform security
Prevent fraud, abuse, and unauthorized access
Enhance detection, monitoring, and protection capabilities
Comply with legal obligations

Real-Time Security Monitoring

CtrlX is a cybersecurity platform that may analyze system activity in real time to detect, prevent, and respond to potential threats such as malware, ransomware, phishing attempts, malicious software, and suspicious behavior.

This monitoring is performed solely for security purposes and is designed to protect your devices, systems, and data.

CtrlX does not intentionally access personal documents, photos, videos, or other personal content unless such information is voluntarily provided by the user for support or troubleshooting purposes.

Third-Party Services

We may use trusted third-party providers to help operate our services, including:

Hosting and infrastructure providers
Analytics and performance monitoring tools
Security and monitoring services
Payment processors
Customer support platforms
Website platforms and service providers

These providers may process limited information necessary to perform their services and are subject to their own privacy and security obligations.

Cookies & Analytics

We may use cookies and similar technologies to:

Maintain website functionality
Understand website usage
Improve performance and user experience
Monitor system reliability
Analyze service effectiveness

You may disable cookies through your browser settings; however, some features may not function properly.

Information Sharing

CtrlX may share information only when necessary to:

Provide requested services
Process payments
Maintain infrastructure and operations
Comply with legal obligations
Protect the security of our users, systems, and services

We do not sell personal information.

Data Retention

CtrlX retains personal information only for as long as necessary to:

Provide services
Maintain user accounts
Comply with legal obligations
Resolve disputes
Prevent fraud and abuse
Support security operations

When information is no longer required, it is securely deleted or anonymized where appropriate.

Data Storage & Protection

CtrlX uses industry-standard security measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

These measures may include:

Encryption in transit
Secure authentication systems
Access controls
Security monitoring
Internal security reviews
Restricted administrative access

While we take reasonable steps to protect information, no digital system can guarantee absolute security.

International Data Transfers

Your information may be processed or stored in countries where CtrlX or its service providers operate.

We take reasonable measures to ensure personal information remains protected in accordance with applicable privacy laws.

Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to certain processing activities
Withdraw consent where applicable
Receive a copy of your personal information

To exercise any of these rights, please contact us using the information below.

Children's Privacy

CtrlX services are not intended for children under the age of 16.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with an updated effective date. Continued use of CtrlX after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

CtrlX Privacy Team

Email: privacy@ctrlx.ca

Website: www.ctrlx.ca