Terms and Conditions

 

Last updated: march 1st 2026

 

Please read these Terms and Conditions carefully before using the CtrlX website and CtrlX.

 

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Service.

 

1. Definitions

 

• "CtrlX",  "Service",  "Software" — the CtrlX security software application, website (ctrlx.ca), and any related tools, downloads, updates, and documentation we provide.

• "Subscription" — a paid plan (e.g. Essential, Pro, Max) that grants access to the Software for a recurring or fixed period.

• "License Key" — the unique key issued to you that activates the Software under an active Subscription.

• "You",  "User" — the individual or entity that accesses or uses the Service.

 

2. Eligibility and Accounts

 

You must be at least the age of majority in your jurisdiction to purchase a Subscription. When you create an account, you must provide accurate and complete information and keep it up to date. You are responsible for safeguarding your account credentials and License Key, and for all activity that occurs under your account. Notify us immediately of any unauthorized use.

 

3. License Grant

 

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the Software for your own personal or internal business use for the duration of your active Subscription. This license does not transfer any ownership rights in the Software to you.

 

4. Subscriptions, Billing, and Renewals

 

• Plans and pricing. Subscriptions are offered on the plans and at the prices displayed on our pricing page. Prices are listed in Canadian dollars (CAD) unless stated otherwise and are subject to change. Any promotional or sale pricing applies only for the stated period.

• Billing. By purchasing a recurring Subscription, you authorize us (and our payment processor) to charge the applicable fees to your payment method at the start of each billing cycle.

• Automatic renewal. Recurring Subscriptions renew automatically at the end of each billing period at the then-current price unless cancelled before the renewal date.

• Taxes. Prices may be exclusive of applicable taxes, which will be added where required by law.

 

5. Cancellations and Refunds

 

• Cancellation. You may cancel your Subscription at any time from your account's subscriptions page. For recurring subscriptions, cancellation takes effect at the end of the current billing period, and you retain access until then. For one-time or non-recurring purchases, cancellation takes effect immediately.

• No partial refunds. Except where required by applicable law, fees already paid are non-refundable and we do not provide refunds or credits for partial billing periods, unused time, or unused License Keys.

 

6. Acceptable Use

 

You agree not to, and not to permit others to:

 

• copy, modify, distribute, sell, sublicense, rent, or lease the Software or License Key;

• reverse engineer, decompile, or disassemble the Software, except to the extent permitted by law;

• share, resell, or use a single License Key across more devices or users than your plan permits;

• circumvent, disable, or interfere with security or licensing features of the Software;

• use the Software for any unlawful purpose or in violation of any applicable law or regulation;

• use the Software to harm, disrupt, or gain unauthorized access to any system, network, or data you are not authorized to access.

 

We may suspend or revoke your License Key and access if we reasonably believe you have violated this section.

 

7. Intellectual Property

 

The Service, Software, and all related content, features, trademarks, and functionality are and will remain the exclusive property of CtrlX and its licensors. Nothing in these Terms grants you any right, title, or interest in the Service other than the limited license expressly granted above.

 

8. Updates and Availability

 

We may release updates, patches, or new versions of the Software from time to time, and may modify or discontinue features. We do not guarantee that the Service will be uninterrupted, error-free, or available at all times, and we are not liable for any downtime, maintenance, or service interruptions.

 

9. Disclaimer of Warranties

 

The Service and Software are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Software will meet your requirements or that it will protect against all security threats.

 

10. Limitation of Liability

 

To the maximum extent permitted by law, in no event shall CtrlX, its directors, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or related to your use of (or inability to use) the Service. Our total aggregate liability for any claim arising out of or relating to these Terms or the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim.

 

11. Indemnification

 

You agree to defend, indemnify, and hold harmless CtrlX from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the Service or your violation of these Terms.

 

12. Termination

 

We may terminate or suspend your access to the Service immediately, without prior notice, if you breach these Terms. Upon termination, your right to use the Software and any associated License Key ceases immediately. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) will survive.

 

13. Privacy

 

Your use of the Service is also governed by our Privacy Policy, which explains how we collect and use your information. [Link to your Privacy Policy here.]

 

14. Changes to These Terms

 

We reserve the right to modify or replace these Terms at any time. If a change is material, we will provide reasonable notice before it takes effect. By continuing to access or use the Service after revisions become effective, you agree to be bound by the updated Terms.

 

15. Governing Law

 

These Terms shall be governed by and interpreted in accordance with the laws of the Province of Québec and the applicable laws of Canada, without regard to conflict of law principles.

 

Any disputes shall be submitted to the competent courts located in Québec, Canada.

 

16. Contact Us

 

If you have any questions about these Terms, please contact us at:

 

• CtrlX

• Email: support@ctrlx.ca

• Website: https://www.ctrlx.ca/​